
According to MarketsandMarkets research, the conversational AI market size is expected to reach $29.8 billion by 2028, almost tripling its amount from 2023. AI-backed conversational tools are one of the most prevalent healthcare technology trends primarily because they can enhance user experience, engagement, and retention rates, improve accuracy, and reduce human errors – outcomes the healthcare industry urgently needs. For example, Ada Health – a conversational healthcare app – reported 90%