The DIRECTV Customer Service Survey and Portal tool is used to help internal management maximize the effectiveness of their employees and gather feedback from direct consumers. Distribute the survey and have questions, ratings and feedback answered in the matter of minutes. Consolidate the information in professional reports for presentation and discussion among management.
Aimed at getting data and information in the right hands, this all in one solution has helped executive management at DIRECTV improve their global customer service call centers as well as consumer satisfaction.
Client-side: Responsive, Bootstrap3, SASS, HAML, Compass, WYSIWYG-editor, Raptor-editor, Google Charts
Server-side: RoR, MySQL, Sidekiq, SendGrid, wkhtmltopdf, Faraday, Capistrano
Ubuntu 14.04 LTS, Unicorn, nginx
Agent can work with Survey Portal using any device they have: desktop, tablet or mobile. Frontend is built using Bootstrap 3 framework so it is mobile friendly.
There are different types of questions that Agent can create in the survey including the following:
Agent can edit and make changes to the survey until the survey is submitted. Once it’s submitted admin can see their results in Analytics section of Admin Panel.
Responsive Agent Portal
Custom Admin Pane
Unique Survey Creation
Powerful Results Analytics Tool
3rd party API integration for getting agents’ performance
Filters users who should get Survey
We developed a custom admin panel where Admin can create customizable surveys and analyze results via Analytics section.
As usually at the beginning we got a very short description of what needed to be implemented from the client :) The Specification and Design phase was pretty long, but this is okay for such a big project. With a solid understanding of what needed to be done, the development itself was pretty smooth. Thank you guys for the interesting project and trust!